Big Basket is hiring candidates who are experts at managing teams to get the best results possible.

Big Basket, an e-commerce grocery store, is looking for a qualified team leader to manage their team and provide effective guidance. The individual will be responsible for supervising, managing and motivating team members on a daily basis. If the job role excites you, apply for this position!

About the Company (Innovative Retail Concepts Private Limited) is India’s largest online food and grocery store. With over 18,000 products and over a 1000 brands in their catalogue you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products, Meats – they have it all

Detailed Job Description

1. Create an inspiring team environment with an open communication culture.
2. Set clear team goals and delegate tasks and set deadlines.
3. Driving performance on SLAs being measured by the business.
4. Oversee day-to-day operation.
5. Monitor team performance and report on metrics.
6. Motivate team members.
7. Discover training needs and provide coaching.
8. Listen to team members feedback and resolve any issues or conflicts.
9. Recognize high performance and reward accomplishments.
10.Encourage creativity and risk-taking.
11.Act proactively to ensure smooth team operations and effective collaboration.
12. Take disciplinary measures against any team members who are found imperfect.
13. Observe performance of team members to identify their strength and weaknesses and make arrangements to strengthen their loose ends
14. Create better mode of operations to make customer service easier for both team members and customers. 

#Graduate in any stream(Graduation is mandatory)
#2-3 years in relevant industry(Inbound/Outbound Voice Domain Experience Must)

#Ability to multitask
#Decision- making skills
#Excellent skills for communicating and relating with both staff members and customers
#Good interpersonal skills to create a cordial relationship with team members
#In-depth knowledge of performance metrics
#Organizational and time-management skills
#People Management and Customer experience
#Proven work experience as a team leader
#Require a Female Candidate

Benefit & Perks

Salary as per the best industry standards