Be a customer experience expert by working in one of India's leading business-service provider- Conneqt Business Solutions

Conneqt Business Solutions is looking for customer experience sapiens who can prove smart and quick enough to handle incoming customer queries for a retail giant. This job will give you an insight into gauging customer expectations and handling them with utmost precision.




About the Company

Conneqt Business Solutions is a subsidiary of Quess Corp., India’s leading business services provider. Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. As one of the leading business process services companies, it is this very ethos that Conneqt strive to live up to, each day. The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate them. The ever-increasing range and nature of services add great value to our lives, but it gets equally challenging to manage and stay up-to-date with them. Conneqt Business Solution work closely with their clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans with their extensive delivery footprint, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24x7, extending citizen services at a scale never seen before, or, boosting collections through a mix of persistence, process and technology, Conneqt Business Solutions has time and time again delivered on the diverse expectations of its clients. At Conneqt Business Solutions, they value and respect their client’s business and brand, as much as we value their own. Conneqt Business Solutions, see every customer interaction as an opportunity to represent their client’s brand with pride, enhance the client’s value in their customer’s lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other’s ambitions and aspirations.


Detailed Job Description

1) To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

2) Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.

3) Ability to up sell/ cross sell.

4) Ability to understand what makes the customer tick.

5) Implement all feedback given by Supervisors.

6) Questions team leader or manager to obtain full understanding of what information is being requested.

7) Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

8) Manage length of calls.



Qualifications
Skill
#Ability to handle telephonic conversations
#Ability to perform under stress
#Customer Focus
#Good comprehension
#Good Listening skills
#Good problem solving skills
#Good spoken English & Hindi mandatory.
#Good typing skills (Quality & Speed)
#Mange relationships with external and internal customers.

Benefit & Perks

Salary offered as per the industry standards