Silgate is looking for individuals who are willing to build careers in the customer service domain.

One of India's leading IT solutions company, Silgate Solutions, is looking to upscale its customer service team. The position requires pro-active and smart candidates who are adept in handling customer queries and assessing their requirements over calls. If it sounds like something you're good at, apply now!

About the Company

Silgate is one of India's leading IT solutions company offering software development, web development, healthcare IT solutions, international call center, business process outsourcing (BPO), knowledge process outsourcing (KPO), legal process outsourcing (LPO) services and more. The company offers end-to-end IT solutions covering a wide range of industry verticals and the service portfolio encompassing all inbound, outbound, data conversion, data processing and data management services. Sligate, a full-service IT solutions company is equipped with the state-of-art development and contact center facilities in Mumbai, the commercial capital of India, integrating voice, data, facsimile, image and video channels at the agent desktop to transform customer interactions into an "Experience of Delight" for its client customers.

Detailed Job Description

1) To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

2) Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.

3) Ability to up sell/ cross sell.

4) Ability to understand what makes the customer tick.

5) Implement all feedback given by Supervisors.

6) Questions team leader or manager to obtain full understanding of what information is being requested.

7) Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

8) Manage length of calls.

#Experience of Sales Process
#Fluent English
#Willing to work in fixed Night Shift

Benefit & Perks

1) Salary offered as per the industry standards

2) Great incentives apart from salary

3) Saturday and Sunday Fixed Off