Customer Relationship Officer is a client facing and crucial job. This project teaches you the art of managing customer relationships.

Tommy Hilfiger, is an American premium clothing company, manufacturing various products. Tommy is hiring candidates for the role of a Customer Relationship Officer. Since the Job is client facing, it is a crucial job. This project prepares you for a career in customer relationship management.


Key Deliverables

Understanding the Business, Market and Industry:
A document entailing your understanding of the market, industry and its environment.

Excerpt on Client Relationship Management:
An excerpt authored by you, detailing the process. of managing customer relationships along with your ideas. 

Excerpt on Conducting Retail Sales:
An excerpt authored by you, detailing the process of conducting retail sales, along with your ideas. 


Learning Outcomes

In this project you will learn:
1. About Tommy Hilfiger and its operations.
2. About the fashion industry.
3. The job role of a Customer Relationship Manager.
3. The process of managing client relationships.
4. The process and environment of retail sales.


Additional Details

Tommy Hilfiger, formerly known as Tommy Hilfiger Corporation and Tommy Hilfiger Inc., is an American premium clothing company, manufacturing apparel, footwear, accessories, fragrances and home furnishings. The company was founded in 1985, and today is sold in department stores and over 1400 freestanding retail stores in 90 countries.

PVH Corp., formerly known as the Phillips-Van Heusen Corporation, is an American clothing company which owns the brands of Van Heusen, Tommy Hilfiger, Calvin Klein, IZOD, Arrow, Warner's, Olga, True & Co., and Geoffrey Beene.

The company delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, TommyXGigi, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process.
Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 1,800 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $7.4 billion/INR 5.2 Thousand Crores (@$1=INR 71) in 2017.

Tommy is hiring candidates for the role of a Customer Relationship Officer. The job is critical, since the personnel in the role are agents/interfaces of the company to the clients. This project enables you to understand and prepare for a customer relationship management, with a emphasis on retail sales.